Work Highlights
JPMorgan Chase
Mobile App Redesign
Leading design for core app experiences that provide everything customers need to manage and securely send money from virtually anywhere.
Varo Bank
Customer Service Ecosystem Strategy & Design
Initiated and led design and co-owning product strategy of our proactive multi-channel customer support platform and account management experience.
JPMorgan Chase
90-day Onboarding Experience
Drove design strategy and execution of our cross-platform product activation and onboarding experience, enhancing likelihood of customers adopting desirable behaviors that lead to Chase becoming their primary bank.
JPMorgan Chase
Native App Web View Strategy and Integration
Drove the strategy, end-to-end design and execution of our systematic approach to crafting and deploying digital experiences at Chase, leading to increased cohesion across platforms, and massive improvements to delivery speed through implementing a "build once, deploy everywhere" workflow.
Varo Bank
App Redesign Reset
During our rebrand, I spearheaded an organization-wide realignment effort that redefined our goals, vision, product direction and cross-department execution strategy — bringing marketing and product together to craft an inspiring user interface and design language that resonates with Varo's vibrant customer base and promotes an optimistic view of the future.
Additional Projects and Initiatives
I've also led the design of experiences ranging from design systems, pragmatic accessibility guidelines for designers, internal customer service tools, ATM experiences, and more.
JPMorgan Chase
Design Language and Systems
JPMorgan Chase
Chase Freedom app
Varo Bank & JPMorgan Chase
Accessibility Standards, Guidelines and Practices
Varo Bank
Internal Tools
JPMorgan Chase
Meeting Scheduler
Varo Bank
Batched Disputes
JPMorgan Chase
Global ATM Experience
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